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Overview
Customer Experience Management
Call Center Strategy
Multimedia Customer Contact
Technology Strategy
Opportunity Assessment
Contact Center Design
Business Process Design
Organizational Design
Management Reporting
Self-Service Strategy
Quality Monitoring
CTI
IVR Self-Service
Web-Based Services
CRM
Unified Communications
VoIP Consulting
Vendor Selection

Changes in business strategy, competitive landscape, and sales channels can precipitate a need for change in your organization.  Even businesses in relatively static environments find that they’ve become too expensive or too cumbersome to support efficient operations.  We can help you confront these sensitive issues, and work creatively to find better ways to use your resources to meet business needs.

Our Practice
We assemble a team of experts to work with you to develop a conceptual model for a new or revamped organization.  The conceptual model addresses your current challenges and opportunities.  It also frames roles and responsibilities, workgroup size, and the relationships among individuals and groups.

We help you create:

  • Job descriptions
  • Compensation plans
  • Hiring processes
  • Training programs
  • Performance measurement systems for individuals, teams, and your entire organization

We develop a plan to ensure that accountability is associated with control, and that employees are equipped with the tools and authority to do their jobs.  We strive to make work assignments engaging and meaningful, with the possibility for advancement within the organization.  We help design reward structures to motivate the right behavior.

We will work with you to implement the new approach.  We can evaluate current resources and skill levels, and identify gaps.  We can also assist with all aspects of change management, including employee communication, job reassignment, hiring, training, process improvement, and measurement systems.

Contact Us:
If you are interested in learning more about how we can help you with organizational design, contact us.

 

Vanguard Communications Corp., 45 South Park Place #210, Morristown, NJ 07960 USA
Voice
 +1 (973) 605 8000

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