Aberdeen Group
Advisor
Business 2.0
CommWeb
Darwin
Datamonitor
Forrester Research
Gartner  
Giga Information Group (Now Forrester)
IT Papers
Jupiter Research  
META Group
MSN Computing Central 
Ovum
TechRepublic
TechWeb
WebMetro

Call Center - General

Benchmark Portal (Jon Anton)
Business.com The Business Search Engine
Call Center IQ  (Division of IQPC)
Call Center Learning Center
Call Center News Service 
Call Center Ops
Call Center Store.com
Call Centre Managers Forum
callcentres.net
Call Center Times
CFO.com
ContactCenterWorld.com 
Contact Professional
Customer Contact Strategy Forum (now Shared Insights)
Preferred Solutions – The Call Center Directory
Shared Insights
supportindustry.com  
TelePlaza (Directory of industry resources online)

Call Center - Process & Operations

BPR OnLine Learning Center
Kingsland Scott Bauer Associates (about call center design)
Telecommuting, Telework, and Alternative Officing (Gordon Associates)

 

Call Center Technology - General

The CT Portal
Telepricing.com (interactive Call Center, Telephony, CTI, CRM Buyer's Guide )

Telephony

Communications Standards Review
Federal Communications Commission
New Telephony
SALTforum
Telephony World.com
VoiceXML Forum

Call Center Training/ HR

Call Center Coach
Call Center Learning Center
 

eBusiness

B to B   
eMarketer
Epinions
TechTarget

CRM

CRM Community
CRM Daily
CRM-Forum.com
CRM-Guru.com
CRM Knowledge Base (ITtoolbox Inc.)
CRM Xchange (formerly Tele-M@rket)
Destination CRM
eLoyalty
Montgomery Research, Inc.
Real Market Research
SearchCRM.com 
SellMoreNow.com (The Denali Group)
Tele-M@rket (now CRMXchange)
TMCnet.com
ZDNet IT Directory
 

Outsourcing

Outsourcing Center @ OutsourcingExperts.com
Outsourcing Journal

ASPs

ASPnews.com
ComTIA

eLearning

Advisor
KMWorld
Lguide The E-Learning Experts

Usability and User Interface Design

Alertbox: Current Issues in Web Usability
Human Factors International
IVR Accessibility Forum
Usable Web

Call Center Layout and Design

Bramic Creative Business Products
Ergogenics Technology
IHaworth
Herman Miller
HON Products
interdec
Interior Concepts
Interprise
Kimball International
Morgan Lovell
SpaceMaker Inc (includes CenterCore)
Steelcase

PUBLICATIONS

Business - General

Better Management.com
Business 2.0
BizActions
HR Magazine
Operations and Fulfillment

Call Center - General

The Call Center Directory
Call Center Magazine
Call Center Management Review
Call Center News Service
Call Centre Focus (UK)
CCNews 
Connections Magazine
Contact Management (Canada)
Contact Professional
Customer Inter@ction Solutions
Customer Interface
ICCM Weekly
QueueTips

Outsourcing

Telecommunications

Business Communications Review
Business Solutions Magazine
ComNews.com
Communications Solutions
Communications Convergence.com
Internet Telephony
MJM Tech
Telecommunications Magazine

 

Technology

AFSM (Association for Services Management International)
CRM Daily
Customer Inter@ction Solutions
Destination CRM (formerly CRM Magazine)
Information Week
Integrated Solutions
Intelligent Enterprise
Knowledge Management
Network Computing
Network Magazine
Tech Republic
VON Magazine (VoIP)

COURSES/SEMINARS/WORKSHOPS

Business Communications Review
The Call Center School
Call Center Learning Solutions
Call Center Training – On-Line (Quinsigamond Community College, Worcester, MA)  
Career Track (Fred Pryor Seminars)
CMP Media, Inc.
Colorado State University
CRMXchange Training Center
Crisp Learning (now part of Thompson Course Technology)
Customer Care Institute
DCI Seminars
Global Business Research Ltd.
Global Knowledge
Incoming Calls Management Institute
International Quality & Productivity Center
Learning Tree International
Padgett-Thompson
Purdue University:  The Center for Customer Driven Quality (CCDQ)
The Resource Center
STI Knowledge
TechLink Training
Telestrategies
University of Texas:  Implementing Process Change: How to Drive Business Performance Improvement
WorldWide Learning

CALL CENTER CONFERENCE ORGANIZERS

Advanstar 
Institute for International Research - USA
International Quality & Productivity Center
Marcus Evans  

SPECIFIC INDUSTRY SHOWS/CONFERENCES

AVIOS SpeechTEK Spring 2004
Call Center Conference and Expo
Call Center Demo and Conference 
DCI's Customer Relationship Management Conference & Exposition  
Help Desk Institute
ICCM Canada
ICCM Chicago
ICCM East
International Customer Service Association Regional Conferences  
Internet Telephony Conference & Expo  
Next Generation Networks Policy 2004 
Planet PDA 
SpeechTEK
VoiceCon 2005 

ORGANIZATIONS

Alliance for Telecommunications Industry Solutions  
American Productivity and Quality Center 
American Teleservices Association 
Call Center Network Group
Customer Care Institute
Direct Marketing Association, Inc. 
Direct Selling Association
Enterprise Computer Telephony Forum 
Help Desk Institute
Incoming Call Management Institute (ICMI)  
Information Technology and Telecommunications Association 
International Customer Service Association  
International Engineering Consortium  
International Telecommunications Union
Shared Insights  
The Open Group Messaging Forum  
Telecommunications Industry Association  

BOOKS & WHITE PAPERS

Amazon.com (Search on 'Books' and type 'Call Center Technology')
Barnes and Noble (Go to 'Business and Technology' and search on 'Call Center')
Call Center Bookstore (Click on 'Resources/CCNS Bookstore)
Call Center Ops (Go to 'Call Center Store')
Call Center Software (Click on 'Call Center Books')
Call Center Store
CMP Books 
CRM Community 
Incoming Calls Management Institute 
InfoEdge: Information Technology Research  
International Engineering Consortium
The Resource Center